Core Solutions-
Ifesinachi Transport
Ifesinachi Transport Limited is a leading company in the transportation industry. The surest way for smooth journeys, they provide comfortable travelling arrangements and movement of goods across the states of Nigeria. They have over 50 terminals spread among the states of the federation with their head office located in Onitsha, Anambra state.
In order to eliminate certain operation bottlenecks and enhance service delivery to their numerous customers, Ifesinachi decided to move with the trend of technology advancement to eliminate the inefficiencies that hampered the delivery of quality service at their terminals. The manifestation of these inefficiencies, such as long queues, was attributed to issues arising from manual methods used in activities such as;
- Issuing of tickets
- Seat allocation
- Ticket revalidation
- Accessing booking records
- Keeping track of vehicles and inventory
- Collection of fees from prospective travellers and administration of the companies finances
Fleet Technologies Limited was engaged for the development of the Ifesinachi Online Portal using industry standard development tools and techniques. The Portal introduces order and convenience into the activities of the transport company by automating the manual processes, thus introducing more speed and better accuracy into the operations at the terminals
Fleet Technologies Limited was engaged for the development of the Ifesinachi Online Portal using industry standard development tools and techniques. The Portal introduces order and convenience into the activities of the transport company by automating the manual processes, thus introducing more speed and better accuracy into the operations at the terminals. The portal automates processes such as;
- Booking – having this done electronically introduces speed, accuracy and the assurance that the booking will not get missing (like paper documents have a tendency to). Tickets are printed on the spot from the booking data entered on the system
- Payment – prospective travellers can make their payments using Interswitch cards thus saving time used in counting cash
- Verifications – this only requires the input of the ticket number into the system and it is automatically verified
- Audit Trail – having the system keep a record of all the activities that take place removes a huge load from running the company’s operations. An official monitors activities by generating reports from the logs created as activities progress. The ability to configure alerts when certain activities occur keeps the official abreast of activities at the terminal;
- User activities on the portal are monitored per user
- Payments and movement of funds are tracked and recorded
- Movement and allocation of vehicles per trip are tracked and recorded
- Approval progression through designated levels of authority are recorded
- Information Dissemination – due to the online nature of the system enquiries by prospective travellers are responded to with the most up to date information regarding the company’s operations. Real time responses are given to queries such as;
- Vehicle and seat availability
- Current travel fees for different routes
- Available facilities per vehicle type and route
- Ongoing promotions and their duration
An added feature of the portal is the ability to perform the booking and payment processes without being present at the terminal; an online user interface that is accessible over the internet. This also increases their reach and improves the company’s visibility to prospective travellers.
With the implementation of the online portal, the company has been able to provide its numerous clients and prospective clients with the appropriate compliment to their comfortable and safe road journeys; client convenience in making bookings and payments with the transport company.
